PRIVACY POLICY
At Kogniz, accessible at kogniz.com, we are committed to protecting the privacy, confidentiality, and security of your personal information. We recognize the importance of your data and uphold the highest standards for data protection, operating in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your data across our website and associated interactions.
1. Commitment to Privacy and Data Protection
We are dedicated to maintaining the trust of our users and protecting your personal data. This Privacy Policy explains how we handle your personal information transparently and in compliance with data protection laws. We have implemented technical and organizational safeguards to secure the data we process and ensure the privacy of individuals engaging with kogniz.com.
2. Scope of this Policy and Our Role as Data Controller
This Privacy Policy applies to personal data collected through kogniz.com and other communications related to our website and services. Kogniz is the data controller for the processing of personal data, determining the purposes and means of such processing in accordance with legal requirements.
3. Categories of Data We Process
Kogniz collects and processes the following categories of personal data:
– Usage Data: This includes information on how you interact with our website, such as IP addresses, browser types, referring/exit pages, session durations, pages viewed, and actions taken on the site.
– Account Data: When you create an account or communicate with us, we may collect your full name, postal address, email address, and telephone number.
– Profile Data: This includes your stated preferences, purchase history, recently viewed products or services, and behavioral interactions with the site.
– Communication Data: We retain records of customer support requests, inquiries submitted through our contact forms, and any interaction history you have with our team.
– Technical Data: This may include details about your device, operating system, screen resolution, and browser settings used to access kogniz.com.
– Transaction Data: Where applicable, we process payment details (such as masked card information and billing data), order history, delivery logistics, and associated financial records.
– Preference Data: Includes your opt-in status for marketing communications, selected preferences, and expressed interests related to our products and offerings.
4. Legal Bases for Data Processing
We rely on several lawful bases to process your data, including:
– Consent: Provided voluntarily, especially for marketing communications and use of certain cookies.
– Contractual Necessity: When processing data is required to fulfill a contract or provide services you request.
– Legal Obligation: Where we are required by law to process or retain certain information.
– Legitimate Interest: When processing is necessary for our operational efficiency, website analytics, fraud prevention, and delivery of personalized experiences, provided that your rights do not override these interests.
5. Your Rights
Subject to applicable laws, you have the following rights over your personal data:
– Right of Access: You may request confirmation as to whether your personal data is being processed and obtain a copy of that data.
– Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your data where it is no longer necessary for the purposes collected or where consent is withdrawn.
– Right to Restrict Processing: You can request restriction of processing in certain circumstances.
– Right to Data Portability: You have the right to receive a structured, commonly used, and machine-readable copy of your data or direct transfer to another service provider where feasible.
To exercise any of these rights, you may contact us at [email protected].
6. Security Measures
We implement comprehensive security measures to protect your personal data including but not limited to:
– Encryption of data at rest and in transit
– Access control mechanisms and secure authentication practices
– Regular data backups and disaster recovery protocols
– Mandatory privacy and security training for all employees
We regularly evaluate our security posture to ensure resilience against unauthorized access, data breaches, or misuse.
7. International Transfers
Some of your data may be processed outside your jurisdiction, including in countries not recognized as having equivalent data protection laws. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, and conduct regular assessments to guarantee data remains protected in line with GDPR norms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. For example:
– Account and Transaction Data: Retained for up to 7 years for accounting and legal compliance.
– Communication Data: Retained for up to 2 years for customer service purposes.
– Technical and Usage Data: Retained for 12–24 months to support analytics and troubleshooting.
– Preference and Consent Records: Retained until consent is withdrawn, subject to legal obligation.
Upon expiry of retention periods or upon your lawful request for erasure, data is securely deleted.
9. Cookie Policy
Kogniz uses cookies and similar technologies on kogniz.com to enhance user experience and collect anonymized usage data. These include:
– Essential Cookies: Necessary for site functionality and security.
– Functional Cookies: Enable personalized features and retained settings.
– Analytics Cookies: Help us understand how visitors interact with our site to optimize performance.
– Performance Cookies: Monitor site performance and troubleshoot issues.
10. Cookie Management and Compliance with GDPR/CCPA
By using our website, you may consent to our use of cookies. You have the right to accept or decline non-essential cookies at any time using the cookie banner and settings available on our site. As required under GDPR and CCPA, we provide clear notice upon your first visit and offer the opportunity to manage your preferences.
California residents specifically have the right to opt out of the “sale” or “sharing” of personal information, as defined by the CCPA, where applicable. While Kogniz does not sell your personal data, we provide a mechanism for managing such preferences inline with California’s Do Not Sell provisions.
11. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect or process personal data from children under 13. If we become aware that data has been collected from a child without verifiable parental consent, we will take immediate steps to delete it.
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time in accordance with changes in our practices or applicable regulations. Material changes will be communicated via our website or directly through email where appropriate. We encourage all users to review this policy periodically to remain informed.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://www.kogniz.com
We are committed to full compliance with global privacy regulations and welcome the opportunity to address any inquiries or concerns you may have regarding the handling of your personal information.